Privacy Policy

Don'tForgetDad ("we," "our," or "us") is built on trust, care, and simplicity. We take your privacy seriously and want to be straightforward about how we collect, use, and protect your information when you use our mobile app, website, and related services (the "Service").

1. Information We Collect

We collect what we need to make the app work for you. Nothing extra.

Account Information: Your name, email address, and phone number when you create an account. If you sign in with Google or Apple, we receive the basic profile info they provide.
Medication & Schedule Data: The medications, dosages, schedules, and any instructions you enter. This includes images of medication packaging if you use our AI scanner feature.
Connected Profiles: When you link with family members or caregivers using a join code, we store the connection between your profiles so everyone sees the right information.
Health Logs: Blood pressure readings and weight and height (for BMI where you choose to enter height). Mood check-ins you record when marking a dose as taken are stored with your medication history. These stay tied to your profile.
AI Health Assistant (chat) data: Messages you send in the in-app AI chat, including text, medication packaging photos for scanning, and other images you attach for context. We use this to run features such as natural-language Q&A, medication add/edit flows with your approval, drug information lookups, adherence and schedule questions, weekly health summaries, suggested prompts, and search within your chat history. We also keep AI audit and quality logs (including prompts, tool use, responses, and approval actions) for security, transparency, and debugging.
Voice Data: If you use voice input in the AI chat, your device's speech recognition service (provided by Apple or Google, depending on your device) converts your speech to text. We receive the transcribed text, not raw audio recordings.
Device & Usage Data: Device type, operating system, app version, crash reports, and general usage patterns. This helps us fix bugs and understand how the app is used.
Payment & Subscription Data: Your subscription status, product ID, and transaction ID from Apple or Google Play. We never see or store your credit card number or payment details directly.
Notification Data: Records of reminders and alerts we send, including whether missed dose alerts were triggered.
Analytics Data: We use Firebase Analytics and, where applicable, TikTok Events SDK to understand how people find and use our app. We may also log product analytics for AI features (such as chat usage, approvals, or errors) as implemented in the app. Marketing analytics are aggregated and not sold.

2. How We Use Your Information

Short version: we use your data to run the app and make it better. Here's the longer version:

To send you medication reminders on time.
To alert your connected family members or caregivers if a dose gets missed.
To power the AI Health Assistant, including natural-language answers from your profiles, medication packaging scans, drug information lookups, weekly-style health summaries, schedule and adherence questions, and in-chat search.
To generate PDF health reports on your device from your medication logs, mood check-ins, and health logs (blood pressure and weight where you have logged them). Report content is not sent to an AI service.
To track your XP, streaks, milestone rewards, and optional seasonal or event-style quests in the gamification system.
To manage your subscription and control access to premium features such as streak freeze, extended history, priority support, and advanced family analytics where offered.
To support the app in 20+ languages through our localization system.
To improve the app's reliability using crash reports and performance monitoring.
To respond when you contact us through the app or website.
To comply with legal requirements when we have to.

3. AI Features and Your Data

The in-app AI Health Assistant is built around an orchestrated set of capabilities (for example medication management, scanning, schedules, history, drug information, and summaries). Processing uses Firebase AI (Gemini) through Google. We do not send your prompts, attachments, or health data to any other AI model provider.

Your chat messages and attachments (including medication packaging photos) are sent to Firebase AI (Gemini) to generate responses and action suggestions.
The assistant may read medication schedules, logs, and health metrics you have stored in the app so answers stay relevant to your family profiles.
Approval-based actions: Adding or changing medications only happens after you confirm in the app (for example via action cards).
Drug information may be retrieved or summarized from reference data; it is informational and not a substitute for a clinician.
We maintain audit and interaction logs for the assistant (including prompts, tool calls, responses, and approvals) for quality, safety, and debugging.
Images you upload for scanning or chat context may be stored in Firebase Cloud Storage as needed for the feature.
We do not use your AI conversations to train our own models. Providers such as Google apply their own policies for how their services handle API data; see Google's documentation for Firebase AI.

We don't sell or rent your data. Period. We share it only in these situations:

With your connected family members and caregivers, limited to the profiles you've linked together.
With Firebase (Google) for authentication, database storage, messaging, analytics, AI processing, crash reporting, and performance monitoring.
With Apple or Google for subscription verification and payment processing.
With analytics providers (Firebase Analytics, TikTok Events SDK) in aggregated, non-personally identifiable form.
With law enforcement or regulators, but only when we're legally required to do so.

5. Data Security

We use encryption for data in transit and at rest. Firebase App Check helps prevent unauthorized access to our backend services. That said, no system is perfectly secure. Use a strong password and keep your login details private.

6. Your Rights & Choices

You can view, update, or delete your personal data through the app settings or by emailing us.
You can unlink from any profile at any time and delete profiles you created.
You can turn off push notifications in your device settings, though this means reminders won't reach you.
Uninstalling the app doesn't delete your data from our servers. Email us if you want a full deletion.
You can request a copy of the data we hold about you.

7. Children's Privacy

Don'tForgetDad is for users aged 13 and older. We don't knowingly collect personal data from children under 13 without parental consent. If you believe a child under 13 has provided us with personal information, contact us and we'll delete it.

8. Subscription Information

Premium subscriptions are handled entirely through the Apple App Store or Google Play Store. We receive your subscription status, product ID, and expiration date from those platforms. We never see your credit card number. You can cancel anytime through your app store account settings.

9. Data Retention

We keep your data as long as your account is active or as long as we need it to provide the Service. If you ask us to delete your account, we'll remove your data from active systems. Some data may remain in encrypted backups for a short period after deletion due to our standard backup procedures.

10. Third-Party Services

The app uses several third-party services that have their own privacy policies:

Firebase (Google): Auth, Firestore, Functions, Messaging, Storage, Analytics, Crashlytics, Performance, App Check, and Firebase AI (Gemini) for assistant features.
Apple / Google: Sign-in and subscription management.
TikTok Events SDK: Aggregated marketing attribution.

We recommend reviewing their privacy policies if you want the full picture.

11. Changes to This Policy

We'll update this policy when the app changes in ways that affect your data. If the changes are significant, we'll notify you through the app or by email. Continuing to use the Service after an update means you accept the new terms.

12. Contact Us

Questions about your privacy? Something not clear? Email us at support@dontforgetdad.com. We'll get back to you.